Loss Reason Codes
Required Role
All authenticated users can view — Admin roles to edit
Loss Reason Codes are the categories used to classify why an application was lost, withdrawn, or unsuccessful. These codes power the Lost Applications Report and help your organisation identify patterns and areas for improvement.
Default Reason Codes
Agent Manager comes with a default set of reason codes:
| Code | Description |
|---|---|
| REFUSED_IMMI | Refused by Department of Home Affairs |
| REFUSED_BODY | Refused by assessing or education body |
| CLIENT_WITHDREW | Client withdrew — changed plans |
| CLIENT_FOUND_OTHER | Client chose another agent or service |
| CLIENT_INELIGIBLE | Client did not meet requirements |
| DOCS_INCOMPLETE | Insufficient documents — client unresponsive |
| PROCESSING_ERROR | Internal processing error |
| EXPIRED | Application lapsed / expired |
Adding Custom Codes
- Click Add Reason Code
- Enter a code (short identifier, no spaces)
- Enter a description
- Click Save
Editing and Archiving
- Click Edit to update the description of an existing code
- Click Archive to hide a code from new selections without deleting historical data